Refund PolicyOur refund policy runs alongside your rights under the Distance Selling Regulations which allows you to cancel your contract with us (e.g. if your product is not wanted) within 7 working days of receipt, with the exception of freezer baits, frozen goods and custom-made baits (please see below under 'Freezer Baits, Frozen Goods and Custom-Made Baits').
If you are not satisfied with the goods supplied by Monster Particle, they are faulty or they are not as we described on our website, they can be returned to Monster Particle as long as you contact one of the team by email within 7 days of your goods being delivered.
To enable us to replace, exchange or credit your goods they must be returned to Monster Particle within 3 working days of contact. The goods must be returned in full, must be in original, undamaged packaging and must be in perfect condition for resale.
Please Note: This does not include frozen goods, freezer baits or custom-made products; please see below under 'Freezer Baits, Frozen Goods and Custom-Made Baits'
If the condition of the goods you receive is faulty, or are not as we've described on the website, we'll pay for the postage and the goods can be sent back to Monster Particle for replacement or a credit.
Failure to return (or have available for collection) any products you wish to be replaced or credited to Monster Particle, in full, in undamaged packaging, in perfect condition for resale (unless faulty) will result in a loss of rights for product replacement, exchange or credit from Monster Particle. Faulty goods must also be returned in full if credit, replacement or exchange of goods is sought.
Freezer Baits, Frozen Goods and Custom-Made Baits
Freezer baits, frozen products and custom-made products will not be replaced or credited for any reason unless they are faulty. If they are faulty you must contact Monster Particle by email within 24 hours of your delivery being made to notify a member of staff. Monster Particle will also not be liable to replace items from your order if any attempt to process (including air dry, soak, glug, heat, cure, soften or harden) your baits has been made following delivery.